I was forced to pay by cash at the toll plaza, though I am having sufficient balance in FASTag?
In case forcing to pay by cash though your account is having sufficient balance in FASTag, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag?
A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.
How do I block my FASTag account, in case my vehicle is lost?
Customer should call his Issuing bank customer care numbers and block his FASTag account.
How would I know that the correct user fee has been deducted from my FASTag account?
Post payment through FASTag, the Customer will receive an SMS on his registered mobile number for each transaction and balance is deducted from your FASTag account. You can also check the toll fare on the NHAI website for your respective toll plazas.
Is there any minimum or maximum value for FASTag recharge/top-up?
Customers can recharge the FASTag account in the denomination of 100 rupees and the maximum amount of recharge is decided basis on the type of vehicle & account link to FASTag. The maximum amount of recharge is defined on all bank's websites. Rinsetu allows a recharge between the range of Rs. 100 to Rs. 10,000.
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